Strise is a fast-growing scale-up based in Oslo. We have built groundbreaking Know Your Customer (KYC) Intelligence System to help banks fight financial crime. Our AI technology connects insights about B2B customers providing valuable information to major financial institutions such as SpareBank 1, Danske Bank, and Nordea, to mention a few.

Strise makes an impact by making it easier and faster for banks to fulfill their social mission of uncovering financial violations such as money laundering. After successfully becoming trusted by some of the biggest financial institutions in Scandinavia and more than tripling our revenue since the beginning of 2021, we are now planning to expand internationally moving towards our goal of becoming the leading KYC Intelligence System globally.

We are looking for an experienced customer success manager to develop and implement marketing strategies to take our pioneering KYC Intelligence System to the global stage. You will work closely with product and sales to ensure that we are effectively targeting international markets and establishing a strong partner value proposition and partner program. As Strise is experiencing rapid growth, we expect to expand our product marketing team and resources, and in the long run, you would have the potential to lead the team and have a great impact on the Strise brand.

This position is based in Oslo, Norway

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What will you do

This role is focused on the Post Sales & Activation / Implementation phase of the customer lifecycle.

Post-Sales:

Sales own the account from when they start considering using Strise, to testing the product, and to the point they become a signed customer. From this point on, you will own how we communicate and meet with the end users, and collaborate with the engagement squad on how we should help them succeed to become a superuser of Strise.

User Activation and Engagement

You will deliver a superior level of service to manage the end-to-end user experience through customer onboarding together with the engagement squad, which is made up of a cross-functional team. You will be able to orchestrate a series of activities that produce a positive and integrated customer experience that promotes adoption and optimal business outcomes. Gain and utilize account intelligence to drive best practices in solution design and deployment to help customers maximize the value of our software solutions.

Some of the specific tasks of the role would be:

• Develop and implement a comprehensive onboarding program for new clients
• Conduct training sessions and webinars to educate clients on the KYC Intelligence System and its features
• Follow programmatic, repeatable, and scalable processes to onboard customers so that they will continue gaining value from our product
• Engage with customers and users to understand all elements of their business, products, processes, needs, and pain points and how Strise’s current as well as new features can solve them
• Monitor and track software usage metrics to ensure clients are effectively using Strise
• Provide ongoing support and guidance to clients to help them overcome any challenges they may encounter.
• Build business cases/ROIs to show Strise’s value to its customers/prospects clearly

To succeed in this role, we believe you need

• 3-5+ years experience in a customer-facing role, ideally customer (B2B) post-sales, onboarding, or implementation
• Technical understanding or/and experience in software implementation and integration solutions
• Ability to think and work strategically with the client, building a long-term and realistic onboarding process
• Experience in project management and leading onboarding meetings with new customers
• An ability to communicate well with both users and other employees.
• Experience in a fast-growing company is desirable
• Fluency in English and one of the Scandinavian languages (Norwegian, Danish or Swedish).
• Strong team spirit and sense of direction and leadership
• Ideally, you are someone who understands the AML ecosystem and has experience working with financial institutions within Financial Crime. But if not, you’re a fast learner ready to dive headfirst into the AML world and become a student in the space to bring credibility to your customer dialogues.

Benefits

• Competitive salary package and option agreements for all employees.
• Pension at 7%.
• An opportunity to join and impact a fast-growing scale-up with global ambitions in the field of anti-money laundering.
• Hybrid working set-up with common lunch.
• Central office, located in the middle of Torggata, Oslo.
• We have the best social committee in the business. Fact. Whether it’s company activities, after-work catch-ups, or sports (Esports too!) you’re interested in, we’re focused on making Strise a great place to be and to keep hiring great people to work with.

If you want to know more about Strise, check out life at Strise on Instagram, our podcast on Anti-Money-Laundring, and our YouTube channel.

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